First I must give credit to the title of this blog and attached link to Mike Sanders, MA PMP. In this blog,, Mike speaks about change and letting go. We can all say we accept change and the like, but until we let go of the past, we really cannot experience all the benefits of the future. I do not claim to have a crystal ball about the future of IAAP and whether or not it will be the right fit for everyone, but until and unless I stop looking for what was, I will not be able to see what is yet to come.

We are fortunate that Mike is one of our scheduled speakers at this year's professional development day event on October 4, 2014 in Diamond Bar, California. He also posts great content on Linked In and I encourage you to follow him.
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Dear IAAP Community,

The VIP Chapter would like to invite you to attend a VIP Chapter Presentation entitled, A New Level of Administrative Professionals on Thursday, September 11 at 7 p.m. CST. We will have three VIP guests: 

Jasmine Freeman, newly appointed Vice-President and former Executive Assistant, Office Dynamics
Bonnie Low-Kramen, author of Be the Ultimate Assistant and former Personal Assistant of Olympia Dukakis
Mary Hanley, Virtual Assistant and owner of MyVirtualServices

This virtual presentation is for the new and experienced admin; we will learn from the best. You won't want to miss it! 

The meeting is free. Click here to register for this momentous event! 

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PDD 2014 (formerly Multi-Chapter Symposium), a collaboration of five southern California chapters will sunset after this years event on Saturday, October 4, 2014 in Diamond Bar, CA.

Bahia, Citrus Valley, Cucamonga Valley, Orange Empire and Valencia Orange County have been working together as a team to bring you this year's signature event. I am privileged to be this year's coordinator and working with a team THAT ROCKS!

This year we have established a single price point for members and non-members alike. It presents a great opportunity to share iaap with a friend or colleague. More information is available on the event website at You can register via the website, or go directly to the payment portal at General registration is $75 and will remain open until 11:59 p.m. Pacific Time on September 9. Late registration will increase $10 and be available until October 2.

What does your registration fee get you.

1) Two great speakers: Sahar Andrade on Cultural Competency and Diversity Communication Strategies; and Mike Sanders on Advanced Multi-Tasking (AMT). Mike's book on AMT will be available for personal signature at the event, or save yourself time and purchase at Amazon and bring it with you.

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Charlotte Chapter Meeting November 10, 2014.  Go to our website for
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Today I learned of the new MOE requirements for 2014-15.  They state they were revised as of June 11, 2014 but this is the first I have heard about these requirements.  I do have some questions and thoughts about these requirements:

3.  Will this one change once the restructuring occurs since we will not have Chapter or Division Officers etc?
5.  How will we obtain attendance of 8 meetings when a Branch is only required to have one a year?  Will this also change next year?
8.  How does one become an Affluencer for the current year when one of the requirements is you had to attend EFAM?
9.  When and what capacity can one serve on a working group for the current year when they are not set up?
12.  What does demonstrate excellence in the workplace exactly mean?  Most of us do that everyday and do not get recognized in an official manner just a simple "thank you".
13.  Would being a part of a membership committee for the USGBC local branch be allowed?  This is not specific enough.
14.  I object to having to donate to the Foundation of IAAP what if one is not able to afford to participate.
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An interesting article found in Harvard Business Review

Jocelyne April, CAP-OM
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IAAP has proven to be a wonderful organization for years. Negativity is a resentment to change that will prevent growth. If we all work together, the membership can become more powerful with the state-of-the-art trends. Let’s take a look at some of the great changes that was done:

  • Annual membership no longer requires the entire fee. A payment plan was implemented.
  • Preparation for the CAP exam will later be provided online. Additionally, the exam will be facilitated by the computer.
  • Additional criteria have been added to obtain the Member of Excellence.
  • They implemented a new program called “The IAAP Achievement Awards” which gives three recipients free registration and hotel stay to attend EFAM.
  • Volunteer opportunities are now being offered to expand one’s knowledge and leadership while streamlining IAAP operations simultaneously.
  • Local Area Networks will be provided with Branch Advisors so that operations will run smoothly.
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Join the Cutting Edge Chapter on Wednesday, August 13, at 8:00 pm ET, for the educational webinar, "MS Outlook - Taming the Flood!" This program will be presented by Carla Bynon, CAP-OM, Executive Assistant for TriZetto Corporation.

Topics covered will include:

1) Your inbox
    a) Creating subfolders in you inbox
    b) Using rules to help you file
    c) Color coding - Red Alert!

2) Setting up PSTs
    a) Where do I file it?

3) Using multiple signatures

4) Email and your calendar

5) Using views in your calendar

Register at
We anticipate one recertification point will be approved by IAAP.
We look forward to seeing you on Wednesday, August 13th!

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Welcome to the start of the 2014-15 year at IAAP. I’m still coming off the whirlwind of EFAM and catching up, as I’m sure many of you are as well.

This year the association is embarking on a lot of change. If you haven’t already read the latest documents, they are in the web community in the IAAP Library. There is one on the dissolution information

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My husband just celebrated his 65th birthday. And grand children ... or just children in general ... say the darndest things. Our 11 year-old grandson commented ... "Gee Grandpa, when I'm 65 you'll be ... (calculating in his head) ... 119! Wow! That's old!" That's after he had given his grandpa a home-made birthday card with a caricature of an old man leaning on a cane, pleading for someone to help him escape from the old folks' home :-). Yes, our grandson has a great sense of humor.

As my husband and I look forward to our new career - retirement - we often find ourselves talking about our past accomplishments. Roger's birthday party and our reminescent conversations reminded me of blog on Robin Sharma's website. It's one I have often shared during coaching and mentoring sessions. #38 ... "Remain true to your boldest ideals. Possibilitarians–not cynics–change the world"... is particularly applicable during IAAP's restructuring. 

I hope you enjoy.
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As they leave the final banquet celebration to end EFAM, many people have said, “You wait all year, and then when EFAM gets here, it goes by so fast.”

I did not feel that way this year. Perhaps it was that missing the last 3 helped me savor this one, that I didn’t get physically wiped out until the last day, or other reasons. What I know for sure is that I enjoyed myself as much as at any other professional conference I have attended.

I had a few classes that were disappointing, but some that were beyond outstanding. Getting to interact with Susan Leahy in 3 sessions more than made up for any disappointments. She is the best EFAM presenter of all time. Laura Stack is the only one that even comes close. Anyone who can make you laugh in a class about Robert’s Rules of Order  is worth the price of attendance. All of the instructors were flexible and worked to answer attendees’ questions. There is plenty to put into practice back at the office.

The official business word is “networking,” but other words like fellowship and camaraderie apply to the interaction among members. I have friends I would never cross paths with if I never attended EFAM. I attended each year from 2006-2010 before the economy forced me into a 3-year break. I missed my EFAM friends more than I could say in words. Each year you will make additional friends.

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Where can I find the EFAM 2014 session handouts?

I never could get the EFAM app to work during the conference. 

Thank you! 

Teresa Inge

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The general sessions at EFAM were on Sunday, Monday and Wednesday. Sunday and Wednesday featured the keynote speakers, and there were addresses by the incoming and outgoing board Presidents and the IAAP CEO.

Judie Yannarelli summarized all the many changes that have been announced over the past year. She reiterated that we simply had no choice but to make very big changes if we wanted to be the top choice of associations for people in our profession. Times are changing rapidly and we must adapt.

CEO Jay Donahue showed us pictures of the HQ staff and called each of them by name. We don’t give them nearly enough credit.

2014-15 board President Toni Smith began her address with  this quote. “When you hold on to your history, you do so at the expense of your destiny.” (Bishop T.D. Jakes) This is an appropriate quote for the current state of our association. We have a rich history, but need to adapt to the current climate. IAAP has many strengths – the certification program, education conferences, OfficePRO, the  Web Community (which won Higher Logic’s community of the year award), competitive dues (they seem high, but do some comparisons; it could be much worse).

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What are issues admins face on a daily basis? Some are having a good working relationship with the manager, and how to keep everyone working well when there are multiple managers to assist. There were two classes addressing those issues.

The Admin-Manager Relationships class was presented by an admin – Stacy Leitner, the California Division President-Elect – and her manager, Ted Gaebler, the City Manager for Rancho Cordova, CA, a 10-year-old city. They spoke of the work they have done over the years to make a great partnership. They know a lot about each other’s personal lives and families. This assists Stacy in staying ahead of schedule conflicts, such as when one of Ted’s children comes to town for a few days. They use appropriate communication. They don’t send lunch requests by text message to someone 10 feet away from them, but they might send each other a text in staff meeting when one of them has feedback on what another staff member is discussing, as a way to keep action items documented. It mainly depends on individuals work styles, and adapting as needed.

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The Sunday keynote speaker was Jason Dorsey, a Millennial (those born 1977-1994). He had us in stitches talking about the interactions of the different generations. Another perspective was in the Generations & Cultures class, led by a Baby Boomer (those born 1946-1964) Scott Lesnick. He was certainly more subdued than Dorsey, but no less interesting. He emphasized we should appreciate the positive things about each generation instead of harping on the differences. For example, Baby Boomers and early Gen X people tend to focus on the different work style of Millennials and think they are lazy and disrespectful. Instead, we should note that they are the most technology-proficient, tend to be confident and realistic, and are goal-oriented. As a Gen X person myself, I can say that his description of us – using technology to get things done faster, communicate directly, doesn’t like to follow rules, independent, and likes structure & direction – was absolutely accurate.

The very last education session of EFAM was Wednesday, 3:30-5:00. I took Coaching to Achieve a Win-Win Outcome. I hold leadership positions in most of my extracurricular activities and there are always coaching opportunities.

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Some of us were talking about the difference between an Executive Director (ED) and a CEO (Chief Executive Officer) the other day and it reminded me somewhat of the topic of leader v. manager.  This particular article
came up regarding the traits of an effective ED which we saw as similar to those of a leader.  Some of these just cannot be taught - no 'book learning' but not exactly 'street smarts'.

Our speaker today on Facilitating Large Groups without going into the "dead zone" talked about also what makes people compelling, engaging and authentic as we deal with our colleagues, peers and all strata in our organizations and work places. 

I have high hopes that the new IAAP will embrace/continue to embrace all these important characteristics and not compromise, stay open minded and, yes, closed-mouthed if needed.

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Ann Hiatt has a great story and is so much fun to listen to. She has had some great experiences and is really good at telling those stories. She had some great quotes including, "Stay away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great." Mark Twain
"Success is not final, failure is not fatal, it's the courage to continue that counts." Winston Churchill

Managing your manager is done by creating and empowering yourself to create the perfect partnership.
Her 5 keys to empowerment are:
Collaborative Ownership
Ann has had the opportunity to work with some great companies and people and to travel the world. She was so willing to share her experience and insight and made it exciting and fun to be a part of her session.
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I am a gladiator!!!! Susan Leahy took Robert's Rules of Order and turned it into a fabulous, exciting session! She not only taught us the basics of Robert's Rules but she also taught us how to become the gladiator of our board meetings. She is so passionate about this process that she makes it fun and interesting to learn. I don't take minutes at board meetings in my current position, but you never know what the future holds. And her session makes me want to go to a board meeting so that I can be the meeting gladiator!!
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